Artificial Intelligence (AI) for IT Operations or AIOps is the combination of machine learning (ML) and innovative IT operations solving the IT problems and improving IT services. AIOps platforms using big data and ML functionality to enhance some IT operations functions e.g. availability management, performance management, event correlation and analyzing as well as IT service management (ITSM) and IT automation. In the transformation era, not only the aggressive growth in Data, streaming in the IT infrastructure but the complex applications also, IT operations have to deal with the challenge, how to identify and solve all the incidents timely according to the business’ needs.
Refer to Gartner (Gartner, Inc.)’s prediction, “large enterprise exclusive use of AIOps and digital experience monitoring tools to monitor applications and infrastructure will rise from 5% in 2018 to 30% in 2023.”. Netka System, we are providing IT infrastructure and IT services management solutions, NetkaView, the network monitoring tool, and NetkaQuartz, the IT service desk or ITIL solution, for more than decades to many customers, world-wide. We are focusing on AIOps platform, especially AI, as the company’s roadmap for research and development on our new products. We have innovation to rely on the platform and supporting the customer’s needs as well as the companies, who eager to digital transformation.