Enterprise IT Operation Management (ITOM) for an intelligent network management and IT service management solution
Netka’s enterprise network monitoring and network analysis tools as well as ITSM solutions help the IT system and processes of large companies to be on par with international standards. The Netka Solution to answer all the business needs, the efficiency of the employees, the services offering best practice e.g. ITIL and cost effectiveness.
Netka’s enterprise network monitoring software solution offers many features to support enterprise IT landscapes, cooperating with IT Service Desk solution, which allows for monitoring of every network operator’s status, the Skill Matching feature, which ensures that the right operator is assigned to the correct problem; the Customer Self-Service Portal feature, which allows for the operator’s service to be tracked via a Web-based portal; and the Satisfaction Survey Module, which allows customers to rate the services via a smart phone.