Netka’s software products bundle 1 year of subscription service from the date of purchase. Annual subscription provides the benefit to customers by having bug fix, right to upgrade, right to open cases and email support. However, Netka recommend that you renew your product subscription service and maintenance prior to the expiration date to ensure that you will get the product updates information, technical support per package and SLA selected.
- Remote or On-site technical supports
- Committed SLA for responsive and resolution (depend on the SLA package purchased)
- Quarterly system health checking