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Office Hour: Week day 8:00 - 17:00
Customer Service: 662 978 6805
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Office Hour: Week Day 9.00AM – 6.00PM (GMT+7 Bangkok)
Customer Service: +662 517 4993-4
 

NetkaQuartz Service Desk X (NSDX) is a comprehensive suite of ITIL service management tools that help IT professionals deliver IT services efficiently. Its broad range of features includes customer segmentation, risk management, request handling, infrastructure automation, and service diversification, among others. By utilizing NSDX, organizations can streamline their IT service delivery, leading to improved customer satisfaction.

Choose Your Plan
Key Benefits

Achieve the best SLA for your IT services

NetkaQuartz Service Desk X (NSDX) is an all-encompassing IT service management solution that enhances support operations and service quality. Its customizable interface simplifies request submission and communication with support teams. NSDX’s automated workflows, ticket tracking, and real-time reporting empower businesses to enhance service delivery, minimize downtime, and boost customer satisfaction. It provides efficient support by seamlessly integrating with other IT systems.
  • Complete ITSM solution
  • Reduce downtime, Increase uptime
  • Workflow & Automation
  • Seamless collaboration
  • Knowledge excellence
  • Root cause analysis
  • IT Service & ISO compliance
Processes

NSDX Align Technology to Meet your Organization’s Needs

NSDX assists organizations in aligning their technology with their business needs, enhancing efficiency, communication, and visibility, and ensuring compliance with regulatory requirements. By implementing an effective IT Service Management (ITSM) solution, organizations can improve their operations and deliver better value to their customers.

The NSDX platform provides a self-service portal that enables users to easily manage their requests and access helpful resources, resulting in faster response times and improved efficiency.

NSDX offers templates and best practices for change and incident management that guide IT analysts, ensuring that processes are optimized and consistently followed.

NSDX reduces response times and facilitates better collaboration across organizational boundaries by breaking down silos and providing a single pane of access to incident, knowledge, problem, change and asset records.
NSDX enables team members to quickly share their knowledge with new employees, shortening the time it takes for them to become productive and contributing members of the team.
NSDX allows IT analysts to understand why incidents occur so they can fix the underlying cause instead of simply managing symptoms.
NSDX offers affordable and flexible pricing options tailored to businesses of all sizes. Get the best value for your investment and optimize your IT service delivery without overspending.
We are committed to providing exceptional customer support to ensure the smooth delivery of your IT services. Our dedicated team of knowledgeable support staff and self-service portal make it easy for you to manage requests and access helpful resources.

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Kristin Watson
CEO, Qatar Airway

According To S Report by Gartner, The Average Cost Off Network Downtime For Businesses Is $5,600 Per Minute.

The Cost of Downtime
By Andrew Lerner | July 16, 2014 | Gartner.com

Features

Key Features

  • Service Desk & Incident Management
    Effortlessly handle IT incidents with NSDX's efficient incident management features. Easily report and track incidents for prompt resolution and continuous IT services.
  • Change Enablement
    Simplify your change management process with NSDX's customizable workflows and approval chains. Ensure successfully change implementation, minimizing errors and reducing service downtime.
  • Knowledge Management
    Empower your team with NSDX's knowledge management features. Seamlessly share and access critical information, enabling efficient collaboration and saving valuable time and resources.
  • Workflow & Automation
    By leveraging workflow and automation in NSDX, organizations can realize numerous benefits, including increased efficiency, improved productivity, adherence to standards, enhanced visibility, better resource utilization and the best quality of service. Ultimately, these improvements contribute to more effective and seamless IT service delivery, resulting in improved customer satisfaction and business outcomes.
  • Problem Management
    Solve issues at their root with NSDX's problem management features. Identify underlying causes, implement effective solutions, and enhance service at high availability and reliability.
  • IT Asset Management with RFID Technology
    Utilize NSDX to manage IT assets. Streamline asset registration, accounting, audit, and maintenance processes with RFID technology for operational efficiency, time reduction, cost saving and audit compliance.
  • SLA Management

    Meet your service level agreements effortlessly with NSDX's SLA management capabilities. Prioritize tickets, set up customizable escalation policies, and address critical issues in a timely and efficient manner.

    *By integrating with NetkaView Logger or NetkaView Network Manager X, you will receive a ticket promptly upon the detection of service interruption or any anomalies. And with the power of workflow & automation, your incidents will be resolved automatically and meet SLA.
  • Service Request Management
    Users can easily submit and track their service requests, while service desk agents can effectively prioritize and fulfil these requests in a timely manner.
  • Integration & Collaboration
    By integrating with various applications, such as email, chat, or project management tools, NSDX ensures smooth information flow and promotes collaborative problem-solving.
  • Analytics Dashboards / Report
    Users can easily generate reports and view analytics dashboards to gain insights and make informed decisions about their service desk operations. The Analytics Dashboards provide a real-time overview of key service desk metrics, such as ticket volume, SLA breach, IT service performance and agent performance, while the reporting feature allows users to generate custom reports based on specific criteria.

Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat sunt nostrud amet.

Kristin Watson
CEO, Qatar Airway
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Pricing

Choose Your Plan

SaaS

Software as a Service (SaaS) is a cloud computing model that offers software applications to users over the internet on a subscription basis. With SaaS, users can access and use the software without needing to install or maintain it on their local devices or infrastructure. Instead, the software is hosted and managed by a third-party provider in their data centers. This approach eliminates the need for users to handle tasks such as software installation, updates, security patches, and hardware maintenance.

Service Desk Plan
  • Incident Management
  • Self-Service Portal
  • Customer Satisfaction Survey
  • SLA Notification
  • Customizable Service Request Form
  • Unlimited Number of End Users
  • Maximum 5 Agents
4,000 THB / month for 1 month
SaaS
Software as a Service (SaaS) is a cloud computing model that offers software applications to users over the internet on a subscription basis. With SaaS, users can access and use the software without needing to install or maintain it on their local devices or infrastructure. Instead, the software is hosted and managed by a third-party provider in their data centers. This approach eliminates the need for users to handle tasks such as software installation, updates, security patches, and hardware maintenance.
Service Desk Plan
  • Incident Management
  • Self-Service Portal
  • Customer Satisfaction Survey
  • SLA Notification
  • Customizable Service Request Form
  • Unlimited Number of End Users
  • Maximum 5 Agents
36,700 THB / year for 1 year
Add On
On premise

On-Premises, also known as On-Prem or On-Premise deployment, refers to the traditional method of deploying software applications where the software is installed and operated on hardware that is located within the organization’s physical premises or data center. In this model, the organization is responsible for procuring, installing, configuring, and maintaining both the software and the underlying hardware infrastructure.

Fully Access

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Note:

As per our rules and regulations, the pricing provided is exclusively for end-user customers. Renting or leasing is strictly not allowed.
This price is not included VAT 7%

FAQS

General

To purchase NetkaQuartz Service Desk X (NSDX) SaaS on NetkaMart, please follow these steps:
  1. Visit the NetkaMart website at https://www.netkasystem.com/netkamart
  2. Browse through the available products and select "NetkaQuartz Service Desk X (NSDX)."
  3. Click on the "Add to Cart" button and proceed to the checkout page.
  4. Fill in your contact and billing information, select credit card or debit card as payment methods, and complete the payment process.
If you experience any problems with purchasing NetkaQuartz Service Desk X (NSDX) SaaS online, please contact our support team at helpus@netkasystem.com or add Line Official https://lin.ee/QO0R1x5. They will assist you and guide you through the purchase process.

Quotation and Free Trial

Yes, if you need a quotation for NetkaQuartz Service Desk X (NSDX) SaaS, please reach out to our sales team at products@netkasystem.com. They will provide you with the necessary information and assist you with your quotation request.
Yes, you can request a free trial for NetkaQuartz Service Desk X (NSDX) SaaS. Please contact our sales team at products@netkasystem.com to inquire about the free trial and they will guide you through the process.
The duration of the free trial period for NetkaQuartz Service Desk X (NSDX) SaaS may vary. Please reach out to our sales team at products@netkasystem.com to discuss the specific details of the free trial and its duration.

Refund and Pricing

No, refunds are not allowed for NetkaQuartz Service Desk X (NSDX) SaaS on NetkaMart. Please ensure you review the product specifications and features before making your purchase.
Yes, the price of NetkaQuartz Service Desk X (NSDX) SaaS is inclusive of VAT. This means that the advertised price already includes VAT and there will be no additional VAT charges upon purchase.

Customization and Payment

No, customization options are not available for NetkaQuartz Service Desk X (NSDX) SaaS. The product is offered as-is with its standard features and functionalities.
You can pay for your NetkaQuartz Service Desk X (NSDX) SaaS purchase using a credit card, debit card.

Subscription and Renewal

Yes, your subscription to NetkaQuartz Service Desk X (NSDX) SaaS will be automatically renewed at the end of each billing cycle.
Yes, you will receive an email notification before your NetkaQuartz Service Desk X (NSDX) SaaS subscription is automatically renewed.

TAX Invoice/Receipt and Documents

The TAX Invoice/Receipt for your NetkaQuartz Service Desk X (NSDX) SaaS purchase will be sent to your registered email address after a successful payment.

Product Updates and Features

Yes, you will be notified about any updated features or enhancements in NetkaQuartz Service Desk X (NSDX) SaaS in the future.

Data Storage and Deletion

The data for NetkaQuartz Service Desk X (NSDX) SaaS is stored in Amazon Web Services (AWS) infrastructure.
If your subscription to NetkaQuartz Service Desk X (NSDX) SaaS is not renewed or canceled, or if your payment fails, your data will be automatically deleted after 30 days.

Support

Support for NetkaQuartz Service Desk X (NSDX) SaaS is available through email. You can reach out to our support team at services@netkasystem.com. Please note that support is provided during working hours, Monday – Friday from 9:00 am to 18:00 pm, Bangkok time (UTC+07:00).
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Contact Info
  • Netka System Co., Ltd. 1 Soi Ramkhamhaeng 166 Yaek 2, Minburi, Bangkok 10510 Thailand
  • Tax ID: 0105548030573
  • (662) 978-6805
    (662) 517-4993-4
  • (662) 978-6909
  • Product Support Team
    services@netka.com
  • Sales Team
    products@netkasystem.comTel: (662) 978-6805 Ext. 111
  • Working Hour
    Monday To Friday
    9:00 AM to 8:00 PM
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