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Office Hour: Week day 8:00 - 17:00
Customer Service: 662 978 6805
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Office Hour: Week Day 9.00AM – 6.00PM (GMT+7 Bangkok)
Customer Service: +662 517 4993-4
 

NetkaQuartz Service Desk X (NSDX) is a comprehensive suite of ITIL service management tools that help IT professionals deliver IT services efficiently. Its broad range of features includes customer segmentation, risk management, request handling, infrastructure automation, and service diversification, among others. By utilizing NSDX, organizations can streamline their IT service delivery, leading to improved customer satisfaction.

Choose Your Plan
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Key Benefits

The Perfect ITSM Solution for ITIL4 Best Practices

NetkaQuartz Service Desk X (NSDX) offers a wide range of features and a user-friendly interface that can be tailored to meet the specific needs of any organization. Additionally, it is ITIL4 certified, providing added assurance that it aligns with industry best practices.
  • Improved IT service quality
  • Reduced operational costs
  • Increased business value
  • Reduced downtime
  • Improved end-use empowerment
  • Real-time intelligence
  • Available both cloud-based and on-premise
Processes

NSDX Align Technology to Meet your Organization’s Needs

NSDX assists organizations in aligning their technology with their business needs, enhancing efficiency, communication, and visibility, and ensuring compliance with regulatory requirements. By implementing an effective IT Service Management (ITSM) solution, organizations can improve their operations and deliver better value to their customers.

The NSDX platform provides a self-service portal that enables users to easily manage their requests and access helpful resources, resulting in faster response times and improved efficiency.

NSDX offers templates and best practices for change and incident management that guide IT analysts, ensuring that processes are optimized and consistently followed.

NSDX reduces response times and facilitates better collaboration across organizational boundaries by breaking down silos and providing a single pane of access to incident, knowledge, problem, change and asset records.
NSDX enables team members to quickly share their knowledge with new employees, shortening the time it takes for them to become productive and contributing members of the team.
NSDX allows IT analysts to understand why incidents occur so they can fix the underlying cause instead of simply managing symptoms.
NSDX offers affordable and flexible pricing options tailored to businesses of all sizes. Get the best value for your investment and optimize your IT service delivery without overspending.
We are committed to providing exceptional customer support to ensure the smooth delivery of your IT services. Our dedicated team of knowledgeable support staff and self-service portal make it easy for you to manage requests and access helpful resources.

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Kristin Watson
CEO, Qatar Airway

According To S Report by Gartner, The Average Cost Off Network Downtime For Businesses Is $5,600 Per Minute.

The Cost of Downtime
By Andrew Lerner | July 16, 2014 | Gartner.com

Features

Key Features

  • Incident Management
    Keep your system running smoothly with NSDX's powerful incident management feature. Report and track any issues that arise, and rest easy knowing that they will be resolved quickly and efficiently.
  • Change Enablement
    NSDX's change enablement feature streamlines change management by pre-approving the approval process and ensuring proper documentation. With customizable workflows and approval chains, errors and downtime can be reduced to keep your system running smoothly.
  • Knowledge Management
    NSDX's knowledge management feature empowers your team by making it easy to share and access important information.
  • Problem Management
    The NSDX problem management feature helps you identify the underlying causes of problems and implement solutions that will prevent a recurrence. This improves system reliability.
  • IT Asset Management
    Keep track of all your IT assets comprehensively. By ensuring that your assets are properly maintained and accounted for, you can improve system performance and reduce costs. Additionally, the software can help you discover license usage within your organization.
  • SLA Management
    Address tickets in a timely manner by prioritizing them based on your organization's service level agreements. Create customizable escalation policies to ensure that critical issues get addressed as soon as they arise.
  • IT Automation
    Streamline your processes and free up time with NSDX's powerful automation feature. Automate routine tasks and processes, allowing your team to focus on more strategic initiatives and driving business growth.

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Lorem Ipsum
CEO, Qatar Airway
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FAQS

Last-minute questions?

To upgrade Dlex, you’ll need to upgrade your entire Workspace, which means all members in your Workspace. The top level of organization is Workspace.
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Pricing

Start integrating today

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Membership Policy
Get Started
Request Trial
One time purchase
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18,690
THB
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Pricing

Choose Your Plan

SaaS

Software as a Service (SaaS) is a cloud computing model that offers software applications to users over the internet on a subscription basis. With SaaS, users can access and use the software without needing to install or maintain it on their local devices or infrastructure. Instead, the software is hosted and managed by a third-party provider in their data centers. This approach eliminates the need for users to handle tasks such as software installation, updates, security patches, and hardware maintenance.

Service Desk Plan
  • Incident Management
  • Self-Service Portal
  • Customer Satisfaction Survey
  • SLA Notification
  • Customizable Service Request Form
  • Unlimited Number of End Users
  • Maximum 5 Agents
4,000 THB
SaaS
Software as a Service (SaaS) is a cloud computing model that offers software applications to users over the internet on a subscription basis. With SaaS, users can access and use the software without needing to install or maintain it on their local devices or infrastructure. Instead, the software is hosted and managed by a third-party provider in their data centers. This approach eliminates the need for users to handle tasks such as software installation, updates, security patches, and hardware maintenance.
Service Desk Plan
  • Incident Management
  • Self-Service Portal
  • Customer Satisfaction Survey
  • SLA Notification
  • Customizable Service Request Form
  • Unlimited Number of End Users
  • Maximum 5 Agents
36,700 THB
Add On
On premise

On-Premises, also known as On-Prem or On-Premise deployment, refers to the traditional method of deploying software applications where the software is installed and operated on hardware that is located within the organization’s physical premises or data center. In this model, the organization is responsible for procuring, installing, configuring, and maintaining both the software and the underlying hardware infrastructure.

Fully Access

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Note:

As per our rules and regulations, the pricing provided is exclusively for end-user customers. Renting or leasing is strictly not allowed.
This price is not included VAT 7%

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Contact Info
  • Netka System Co., Ltd. 1 Soi Ramkhamhaeng 166 Yaek 2, Minburi, Bangkok 10510 Thailand
  • Tax ID: 0105548030573
  • (662) 978-6805
    (662) 517-4993-4
  • (662) 978-6909
  • Product Support Team
    services@netka.com
  • Sales Team
    products@netkasystem.comTel: (662) 978-6805 Ext. 111
  • Working Hour
    Monday To Friday
    9:00 AM to 8:00 PM
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