Technical Supports
Customer can report a failure to Netka Technical Support Center (TSC) through the Helpdesk service hotline number, email, and self service on Netka website. Based on the reported failure information, Netka technical support engineers will provide fault diagnosis, troubleshooting and non-fault inquiry concerning Netka software product within the committed time through telephone support, remote access or on-site support.
support@netkasystem.com
Hotline
+66 81-890-6151
Call Center
+66 (0) 2-517-1142
Maintenance
Netka’s software products bundle 1 year of subscription service from the date of purchase. Annual subscription provides the benefit to customers by having bug fix, right to upgrade, right to open cases and email support. However, Netka recommend that you renew your product subscription service and maintenance prior to the expiration date to ensure that you will get the product updates information, technical support per package and SLA selected.
Benefit
- Remote or On-site technical supports
- Quarterly system health checking
- Committed SLA for responsive and resolution
(depend on the SLA package purchased)
Training and Certification
Netka Product Design Professional (NPDP)
This professional course will present you the products’ features, functionalities, capability and how to understand and design solution. You may understand all the Netka’s products feature, understanding the pain point and requirement as well as designing the solutions by using Netka’s products.
NetkaView Network Manager Certified Professional (NNMCP)
Focusing on administering, configuring, backing up, restoring system. This professional course is suitable for user or administrator who are taking care IT infrastructure and network system of the company. The contents consist of NetkaView Network Manager (NNM), network management software to manage multi-vendor IP devices and technologies including Google Map, OID, Reports and IP SLA technology.
NetkaQuartz Service Desk Certified Professional (NSDCP)
This professional course is suitable for user or administrator who are focusing on the ITIL processes and tool. NetkaQuartz Service Desk (NSD) is the service desk software, which rely on the ITIL best practices process. The course will focus on all the modules of NSD e.g. Incident management, Problem management, Knowledge management, Service level management, and etc.
