IT Service Desk

Delivering the efficient IT Services is not just improvement of IT operations but your business also. Information Technology Infrastructure Library or ITIL, the best practice of IT services for ITSM will lead you to standardized process, saving the money and improving the quality of the IT services.

To ally with ITIL, Netka fully realizes the need for public and private organizations to raise their IT standards and has developed the NetkaQuartz Service Desk to address such a need. The solution offers Web-based IT service management suitable for help desks and call centers, either for companies providing in-house IT support or those who specialize in providing IT support outsourcing services. The NetkaQuartz Service Desk helps companies realize timely and efficient solutions to IT problems, leading to effective cost management and time-saving capabilities.

What's New and Highlights

  • PinkVerify 2011 and AXELOS – ITIL Compliant of 3 processes: Incident Management, Problem Management and Service Asset and Configuration Management
  • Manages the lifecycle of incident requests, change requests and service requests and escalate according to SLA
  • Provides solutions with Known Error Database to respond customer/user faster and minimize the impact
  • Shortens resolution time, reducing TCO with fast ROI
  • Increases success rate for implementing and operating projects.
  • Leverages service quality and improves customer and user satisfaction.
  • Evaluates customer SLA and resource KPI.
  • Minimizes knowledge loss caused by resource turnover.
  • Creates “Be Proactive” habit in your IT help desk department.
  • Integrates with NetkaView for automatic incident and inventory (CI) discovery
IT Service Desk

for 3 ITIL processes: Incident Management, Problem Management and Service Asset and Configuration Management from PinkVerify and AXELOS. Moreover, the product’s roadmap, Netka is looking forward for other ITIL processes certifies. Netka fully realizes the need for public and private organizations to raise their IT standards and has developed the NetkaQuartz Service Desk to address such a need. NSD helps companies realize timely and efficient solutions to IT problems, leading to effective cost management and time-saving capabilities.

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the company would continue to focus on expanding its current customer base for its core services while investing more – particularly in the expansion of the data centers – to prepare for growing customer demand for digital content consumption and other opportunities

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Mr.Kittipan Sribuaiam
CEO, PROEN

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