Responsibilities

• Handle incident and service request within agreed SLA respond, remote onsite and resolved duration.
• Perform preventive maintenance and submit report to customer.
• Create problem request to escalate incident to Development team for permanent fix and root cause analysis.
• Achieve checkpoint score to improve service quality and customer experience such as more communication with customer, update work log frequently, identify solving method and root cause, and quality of service report.
• Internal Test for new service launched
  a. perform internal test for Beta version launched by Dev team, we’ll do the test and feedback once defect or bug issue found by open problem to Dev team for further investigation and problem solving.